In the conclusions of the IWMW 2007 event I described how UKOLN will be seeking to enhance its processes for managing our events in order to enable us to response to disasters.
The first time I started to consider how technologies could be used to address problems at events was at IWMW 2004 when a bus which was meant to take delegates from their accommodation went missing before everyone had been transported. One of the plenary speakers was included in those left some distance from the venue, but fortunately as he had the mobile phone number of our event organiser, we were able to be informed of the situation and change the running order for the event.
This incident led us to add a field on the workshop booking form to allow participants at the event the following year to include details of their mobile phone number. And as that second day of the event (which was held at the University of Manchester) coincided with the London bombings on 7/7 this brought home to us the need to explore contingency plans in case of disasters, and not just inconveniences.
Various Web 2.0 technologies (such as mashups), the wide variety of communication tools and the increasing sophistication of various mobile devices is now making it more feasible to be able to inform participants at events of possible problems and to react more quickly. This was very much in my mind when I started to prepare my conclusions for the IWMW 2007 event.
My current thinking is that for future events we should seek to:
- Invite participants to provide mobile phone numbers to enable us to contact them in case of last minute emergencies.
- Have mechanisms in place for bulk sending of text messages (for example using JANET’s new JANET txt service).
- Provide location maps of where delegates will be travelling from in order for us to make plans in case or disasters such as the current flooding over large areas of the south of England (the location of participants at IWMW 2007 is illustrated).
- Integrate content from services such as the BBC weather and travel pages and appropriate train services into our event pages (especially for events which may attract overseas participants who may not be aware of these services).
As someone who attended the JISC Digitisation conference in Cardiff on 19-20th July 2007 I am very much aware of the problems and uncertainties that can happen (in my case, I was fortunate in being able to return home after the conference had finished – but I did meet speak to several participants at Cardiff and Bristol Temple Meads stations who didn’t know where they’d be spending the night).
Has anyone other suggestions on how technological innovations may be used to in case of such problems?